Frequently Asked Questions
Will it fit me?
Almost certainly. The main belt is 118cm long and 20cm deep, and a 92cm extension strap is included in the box for larger waists. It's soft neoprene with full velcro adjustment, so there's no fixed size to get wrong — wrap it on snug, not tight.
How long does the battery last?
On a full charge: up to around 100 minutes of continuous heat on the highest setting, or roughly 66 minutes with heat and massage running together. Lower settings last longer. It recharges over USB in 2–3 hours, and you can't use it while it's charging.
For most people that's three or four evening sessions between charges.
Is it noisy?
You'll hear the motors. It's a real vibration massage, not a gentle hum, and on the highest setting it's audible across a quiet room — about like a phone buzzing on a table.
Most people run it on level one or two, which is much quieter, or use the heat on its own in the evening and save the massage for when nobody's trying to watch telly.
How much does shipping cost?
Shipping is free on all orders within Australia. Our head office is in Melbourne and we ship Australia-wide, typically arriving within 3–7 days.
Can I wear it while I sleep?
No — please don't. It has an auto shut-off, but prolonged heat against skin while you're asleep is exactly how low-temperature burns happen, because you don't feel it building.
Use it for 20–30 minutes while you're awake, then take it off. If your pain is severe, worsening, or radiating down a leg, see a health professional rather than reaching for more heat.