Last updated: 30 July 2026
Solvrly ships Australia-wide. This page explains our processing times, delivery estimates, costs and what to do if something goes wrong with your delivery.
Orders are processed Monday to Friday, excluding public holidays. We aim to dispatch within 1–2 business days of your order being placed.
Orders placed on a weekend or public holiday are processed on the next business day. During sale periods and peak seasons, processing may take slightly longer — we'll let you know if there's a delay.
Shipping is free on every order, Australia-wide. There are no delivery charges and no minimum spend.
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping | FREE | 5–10 business days |
Standard Shipping is our only delivery option — we don't currently offer an express or upgraded service.
Delivery estimates are counted from the date of dispatch, not the date you order. They are estimates only and are not guaranteed. Deliveries to regional, rural and remote areas of Australia may take longer than the times shown above.
We currently ship to addresses within Australia only, including all states and territories. We do not ship internationally at this time.
We cannot deliver to PO Boxes or Parcel Lockers for all products — if we're unable to deliver to the address you've provided, we'll contact you to arrange an alternative.
Once your order is dispatched, you'll receive a confirmation email containing your tracking number. Tracking information can take 24–48 hours to become active after you receive it.
You can track your order at any time using our Track Your Order page.
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If you spot a mistake, email us immediately at solvrlywellness@gmail.com — if the order hasn't been dispatched, we'll do our best to correct it.
If your tracking hasn't updated for more than 7 business days, or your parcel arrives damaged, contact us at solvrlywellness@gmail.com with your order number and photos where relevant. We'll investigate with the carrier and arrange a replacement or refund where appropriate.
Once a parcel has been marked as delivered by the carrier, responsibility for the parcel passes to the customer. If a parcel is marked delivered but you haven't received it, please check with your household and neighbours and contact the carrier first, then let us know so we can help.
If you order multiple items, they may occasionally be sent in separate parcels arriving on different days at no extra cost to you. You'll receive tracking for each parcel.
Solvrly Customer Support
Email: solvrlywellness@gmail.com
Response time: within 1–2 business days (Monday to Friday)
