Privacy policy

Privacy Policy

Last updated: 30 July 2026

Solvrly (ABN 18 337 928 040) ("we", "us", "our") is an Australian online retailer of recovery and wellness products. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit solvrly.com, place an order, or contact our support team.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

When you make a purchase or interact with our store, we may collect:

  • Contact details — your name, email address, phone number, billing address and shipping address.
  • Order information — the products you purchase, order value, and order history.
  • Payment information — payment is processed by Shopify Payments and other third-party payment providers. We do not store your full card number or CVV on our systems.
  • Device and usage information — your IP address, browser type, device identifiers, referring pages, and how you navigate our site. This is collected automatically through cookies and similar technologies.
  • Communications — any information you provide when you email us, submit a review, or subscribe to our mailing list.

How We Use Your Information

  • To process, fulfil and deliver your orders, and to send order confirmations and tracking updates.
  • To provide customer support, and to process returns, refunds and warranty claims.
  • To send marketing emails or SMS about new products, offers and promotions — only where you have opted in. You can unsubscribe at any time.
  • To improve our website, product range and customer experience.
  • To detect and prevent fraud, chargebacks and other misuse of our store.
  • To comply with our legal and tax obligations.

Cookies and Tracking

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and measure how our marketing performs. We also use advertising and analytics tools — including the Meta (Facebook and Instagram) pixel and Conversions API, and Shopify's own analytics — which may collect information about your visit and purchases in order to measure and improve our advertising.

You can disable cookies in your browser settings, but parts of our store (such as the cart and checkout) may not work correctly if you do.

Who We Share Your Information With

We do not sell your personal information. We share it only with service providers who help us run our business, including:

  • Shopify — our ecommerce platform, which hosts our store and processes orders.
  • Payment providers — including Shopify Payments, PayPal and other gateways offered at checkout.
  • Shipping and fulfilment partners — to pick, pack and deliver your order, and to provide tracking.
  • Email and SMS marketing platforms — to send communications you have subscribed to.
  • Advertising and analytics providers — including Meta and Google, to measure and optimise our advertising.
  • Professional advisers and authorities — where required or permitted by law.

Overseas Disclosure

Some of our service providers store or process data outside Australia, including in the United States, Canada, the European Union and Asia. By using our store, you consent to your personal information being transferred and stored overseas. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

Data Security and Retention

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Our store runs over an encrypted (HTTPS) connection and payment details are handled by PCI-DSS compliant providers.

We retain order records for as long as necessary to fulfil the purposes described in this policy and to meet our legal, accounting and tax obligations — generally at least seven years for transaction records.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct information that is inaccurate, out of date or incomplete.
  • Ask us to delete your personal information, where we are not required to keep it by law.
  • Opt out of marketing communications at any time, using the unsubscribe link or by emailing us.
  • Make a complaint about how we have handled your personal information.

To exercise any of these rights, email us at solvrlywellness@gmail.com. We will respond within a reasonable period, generally within 30 days.

Complaints

If you are not satisfied with how we have handled your personal information or your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Children's Privacy

Our store is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.

Contact Us

Solvrly
ABN 18 337 928 040
Melbourne, Victoria, Australia
Email: solvrlywellness@gmail.com
Response time: within 1–2 business days (Monday to Friday)